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1What data we collect

We collect only what the app needs to work. The table below lists every category of personal data involved, and — importantly — distinguishes between data that reaches our servers and data that is only ever read on your own device.

We do not collect: health or medical information, financial information, browsing history, or any data for advertising. We do not use third-party advertising or behavioural-tracking tools.

2Where we save it

• On your device. Your family tree, the photos you add, dates of birth, addresses and relationships are stored on your phone. This is the primary copy.
• On our servers in India. Your account details (mobile number, optional email, PIN hash) and an encrypted copy of your tree used for syncing and recovery. Our servers are hosted in the Mumbai region and your data does not leave India for storage.
• With service providers. Limited technical processing for hosting, SMS delivery, email delivery and push notifications. These providers handle only what is necessary for those functions.

3How we save it

The way your data is stored is the core of Parivar’s privacy design:

• Your family tree is encrypted on your device before it is sent anywhere. We store only the encrypted form. The key that unlocks it is held on your device, not by us. This means we cannot read your family’s names, photos, dates, addresses or relationships, even if we wanted to.
• Your PIN is stored as a one-way cryptographic hash. It cannot be reversed, so nobody at AIQNova can see or recover your PIN.
• Contacts, gallery photos and identity documents are processed on your device only. They are never uploaded in readable form.
• Account details are stored in plain form on our servers because they are needed to sign you in and connect you with relatives — specifically your mobile number and, if you provide it, your email address.

4Security

• All communication between the app and our servers uses encrypted connections (HTTPS/TLS).
• Family-tree data is end-to-end encrypted, as described above.
• Access to our systems is restricted, authenticated and audited.
• Sign-in attempts are rate-limited to protect accounts against guessing.
• You can add a further layer by enabling fingerprint or face unlock, and app-lock, in the app’s settings.

An honest limitation: no system is perfectly secure, and we will not claim otherwise. Because your tree is encrypted with a key held on your device, if you lose access to both your device and your recovery method, we may be unable to restore your data. Please use the in-app export option to keep your own copy.

5Sharing with your consent

Nothing in your family tree is shared with another person unless you take a deliberate action to allow it. There are no public profiles and no open links.

• Joining your tree. When someone asks to join a tree you created, you receive a request and must Approve or Decline it. Nobody is connected automatically.
• Sharing your data with a relative. When another member asks to see your side of the family, you are asked explicitly and must agree. Only then is the encrypted key shared so they can read it.
• Live location. Off by default. You choose exactly who can see you and for how long, and it stops automatically when that period ends. You can stop it at any time.

Please be aware: once you have approved someone, they can see the information you shared. You can stop future sharing, but you cannot un-see what has already been shown. Approve requests only from people you know.

6What we share, and with whom

We never: sell your personal data, share it with advertisers or data brokers, or use your family information to build advertising or behavioural profiles.

7Deleting your information

You control removal at three levels. Each is described below together with how long it takes.

7.1 Removing a person from your tree

You can remove an individual family member you added. When you do, that person’s details and the photos you attached to them are deleted from your device immediately, and the corresponding encrypted records are removed from our servers on the next sync. Relatives with whom you had already shared that information retain their own copy on their devices; we cannot delete data held on another person’s phone.

7.2 Removing a branch of the tree

Where a relative has added their own family beneath themselves, you can remove that branch from your view. This hides or removes the connected group of people in one action rather than one by one. Removing a branch from your tree does not delete those people from the tree belonging to the relative who added them — it is their data, and it remains theirs.

7.3 Deleting your account

You can delete your entire Parivar account from within the app, in Settings. Deletion is permanent and cannot be undone, so you will be asked to confirm, and we strongly recommend exporting your tree first so that you keep your own copy.

When you delete your account:

• Immediately: your account is closed, you are signed out on all devices, and no one can sign in with that mobile number again.
• Immediately: all Parivar data stored on your own device is erased.
• Within 30 days: your account record and your encrypted tree data are deleted from our active systems.
• Within 90 days: your data is removed from our encrypted backups, which are rotated on that cycle.
• Retained longer only where the law requires it: a minimal record that an account existed and was deleted, and any information we are legally obliged to keep. This contains no family-tree content.

You may also ask us to delete your data by writing to our Grievance Officer (section 12). We will confirm your identity and act within the timelines required by law.

Step-by-step guide: how to delete your Parivar account →

8Who may use Parivar

Parivar is intended only for users aged 18 years and above. We do not knowingly permit anyone under 18 to create an account. If we learn that an account belongs to a person under 18, we will close it and delete the associated account data.

Note on family members: a family tree may naturally contain information about children added by an adult user. That information is entered by the user, is stored in encrypted form, and is not used by us for any purpose. If you are the parent or guardian of a child whose details appear in someone’s tree and you want them removed, contact our Grievance Officer (section 12) and we will act on the request.

9How we use information

We use the limited information we hold only to: operate your account and sign you in; connect you with relatives who have saved your mobile number, subject to the approval steps described in the app; sync your encrypted data between your devices and relatives you have approved; send you the reminders and notifications you have enabled; protect accounts against fraud and abuse; and comply with law.

We do not sell personal data, do not share it with advertisers, and do not use your family information to build advertising profiles.

10How long we keep information

Account information is kept for as long as your account exists. Security and audit logs are kept for a limited period appropriate to their purpose. When you delete your account, the timelines in section 7.3 apply. Data stored on your own device is removed when you delete the app or use the in-app deletion options.

11Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data erased; nominate another person to exercise your rights in the event of death or incapacity; and raise a grievance. You can exercise these rights in the app where the relevant options are provided, or by contacting our Grievance Officer (section 12).

12Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian rules, you may contact our Grievance Officer with any concern about your personal data:

We will acknowledge and respond to grievances within the timelines required by law.

13Changes to this Policy

We may update this Policy. If a change materially affects how your information is handled, we will notify you in the app before it takes effect. The effective date at the top shows when this version was published.

1Eligibility

You must be at least 18 years old to use Parivar. By creating an account you confirm that you are 18 or older and that the information you provide is accurate.

2Your account

• Your account is identified by your mobile number and protected by a PIN that you set.
• You are responsible for keeping your PIN confidential. Do not choose a PIN that others can easily guess, and do not write the actual PIN in the reminder hint.
• We cannot see or recover your PIN. If you lose it, account recovery may require verification and, in some cases, may not be possible.
• Do not share your account with others or create an account using someone else’s mobile number.

3Information about other people

Parivar lets you record information about your relatives. This is a significant responsibility, and by using the app you agree that:

• You will only add information about people where you have a genuine family or personal relationship and a legitimate reason to do so.
• You will not add information about anyone who has asked you not to, and you will remove it if they ask.
• You will not use Parivar to track, monitor, harass or build profiles of other people.
• You are responsible for the accuracy of what you enter.

You remain responsible for the information you add about others. Where the law treats you as a data controller in respect of that information, that responsibility is yours, not ours.

4Acceptable use

You agree not to: use the app for any unlawful purpose; impersonate another person; attempt to access another user’s account or data; attempt to break, reverse-engineer or circumvent the app’s security or encryption; upload unlawful, abusive or infringing content; or use automated means to extract data from the service.

We may suspend or close accounts that breach these Terms.

5Sharing and approvals

Relatives can be connected to your tree only through the approval steps provided in the app. You control what you approve. When you approve a request, you accept that the other person will be able to see the relevant parts of your tree, and that you cannot recall information they have already seen.

6Location sharing

Live location sharing is optional. You may only share your own location, only with family members you select, and only for the period you choose. You must not use the feature to monitor another person without their knowledge and consent. Sharing another person’s location without consent may be unlawful.

7Identity documents

The optional Aadhaar or PAN scanning feature is provided solely to save you typing a date of birth and address. It reads the document on your device; the number and image are not stored. You must only scan a document belonging to you or to a person who has authorised you to do so. You must not use the feature in any way that contravenes the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 or associated regulations.

8Availability and changes

We aim to keep Parivar available and reliable, but we provide the service on an "as is" and "as available" basis. Features may change, and we may add, modify or withdraw features. We may suspend the service for maintenance.

9Your data and backups

Because your family tree is encrypted with a key held on your device, you are strongly encouraged to use the in-app export option to keep your own copy. We are not able to restore data that we cannot decrypt.

10Limitation of liability

To the maximum extent permitted by law, AIQNova Private Limited is not liable for indirect or consequential loss, for loss of data where that loss results from the loss of your device or credentials, or for the conduct of other users including relatives you have approved. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11Termination

You may stop using Parivar and delete your account at any time from within the app. We may terminate access where these Terms are breached or where required by law.

12Governing law

These Terms are governed by the laws of India. The courts at Mumbai shall have exclusive jurisdiction.

13Contact